Returns and Exchanges
Policies relating to various types of returns and exchanges are detailed below. Please read these details carefully and consult our FAQ pages for further information, if necessary. All requests for returns and exchanges should then be submitted via the Returns Request Form. Our Customer Service team will review your request and respond with a Returns Authorisation Number and the Returns address.
For your protection, Big Mouth Clothing recommends that you use a recorded-delivery service if the value of a return is more than £50. In all cases, we recommend that you obtain proof of postage.
We will notify you via email when we have processed your return - this may take up to five working days.
7-Day Returns Guarantee
If, for any reason, you are unhappy with an item purchased from bigmouthclothing.com, you can return it to us in its original condition within 7 days of the date you received it to receive a full refund (including postage costs). Items should be returned in their original packaging and in perfect condition. Upon receipt of the item(s) in this state, we will then issue a full refund for the price you paid.
Return Requests
We are happy to complete a return for any item purchased from bigmouthclothing.com. Items must be returned to us in their original condition within 30 days of the date you received it to receive a refund (please note that if this is not within the 7-Day Returns Guarantee period, refunds will not include postage costs). Items should be returned in their original packaging and in perfect condition. Upon receipt of the item(s) in this state, we will then issue a refund for the price you paid.
Defective Items
If you receive a damaged or defective item, there will be no need to return it to us if you are able to send us images of the problem. We are happy to arrange for either a refund or a replacement in the case of damaged or defective products. Please contact us about any such issues as quickly as you can.
Exchanging Items
We are happy to complete an exchange on any item for a product of equal or lesser value. Where a price difference exists, we will complete a refund for this difference. We request that customers confirm the details of the product type, colour, size and design that they wish to exchange their product for. If the item that you wish to exchange for is a higher price than your original item, you will need to complete a return/refund on the original item and place a new order for your replacement item.
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